Refund Policy

At MASHAI we take great pride in our High Quality Standards and Regular Quality checks performed on all our products before Dispatch to build a long term relationship with our clients by ensuring client satisfaction.

We request all our clients to go through all Product Catalogue thoroughly and carefully. In case there is any confusion regarding any product, you can email us with the Product name at our Mashaijewels@gmail.com and we will get back to you at the earliest.

Returns

At Mashai, ALL sales are final. We follow the policy of avoiding wasteful production of products and aim at efficiently optimizing our inventory.

Exchanges

In case the product sent by Mashai is damaged or defective, we request you to click a few pictures (at least two clear images) and send us an email within 48 hours of receiving the product/s.

Our team will then review the product images sent to us by you and identify if there are any defects or damages as per our quality standards.

For all exchanges, we reserve the right to accept or decline your exchange request.

In cases where there is a defect or damage to the product, we will send you a request to ship the product/s to our office. You will be responsible for paying shipping costs which will be non-refundable.
Once we receive the product/s from you, we will send replace the damaged piece with a new one and ship it to you within 7-10 days.

You can send us an email at Mashaijewels@gmail.com for any queries and we will get back to you at the earliest.

Refunds

We are not giving any option of ‘Refund’ at this moment on any of the purchases at Mashai. In case you have any queries please feel free to get in touch with our team at Mashaijewels@gmail.com and we promise to get back to you at the earliest.

We are here to serve you at all times.

Thank you!

Team Mashai